In accordance with licensing law the venue has the right to refuse admission without providing a reason. If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry without a refund.

Crowd surfing and the throwing of drinks are strictly prohibited in the venue and those who do this will be ejected without a refund. In line with licensing law the venue has the right to refuse admission to any patron without providing a reason.

If you have an item of lost property, please contact our email: info@clockfactorybristol.com or the “Clock Factory” Facebook page with a description of the missing item, date of the show, contact details and any other relevant information. The venue will check and if the item can be located will be in contact to arrange for you to collect the item.

The Clock Factory holds items of lost property for a maximum of one month. After this, the item will be donated to a charity shop. Items such as passports and ID’s etc. are handed to the relevant authorities if not collected within the time frame.

The venue provides a cloakroom and charges £2.50 per items.

If you are bringing a bag bigger than a ladies handbag and items such as bike helmets, backpacks, suitcases etc. with you we request that these are left in the cloakroom.

Please be aware that no items will be given out from the cloakroom without the matching ticket being presented. If you have lost your ticket you will be asked to wait until the end of the event to collect your belongings.

All customers who look under the age of 25 will be required to provide ID when purchasing alcohol.

If you are under 18 you are committing a criminal offence if you attempt to buy alcohol and you may be ejected without a refund or held until a responsible adult can come and collect you.

People over the age of 18 found purchasing drinks for those not of legal age will be ejected without a refund.

Only acceptable forms of proof are accepted. These are listed in the ID policy.

The Clock Factory takes a zero tolerance policy towards drugs in relation to possession, dealing or using.

In conjunction with Avon and Somerset Police we also provide a drugs amnesty box. The amnesty box is situated at the entrance to the venue, patrons are able to deposit any illegal substances before they are enter the searching zone and remain anonymous.

Bristol Drugs Project (BDP) can be regularly found at the venue, advice is available should you need it or feel free to contact them directly on info@bdp.org.uk.

If you have a complaint about the venue or event please speak to a member of security who will try to assist and in turn, if necessary, contact a duty manager immediately during the show to try and resolve the issue.

Complaints after an event should be sent in writing (via email) directly to info@clockfactorybristol.com

Some shows will contain strobe lighting or smoke effects. Should you have any concerns please contact the venue prior to arrival or speak to a member of staff on the night.

Please be aware that there will be high sound levels during shows and patrons may be subject to continuous sound levels that may cause potential damage to hearing. Earplugs are available on the bar should they be required.

The venue operates a neighbour friendly policy, when leaving the venue please make as little noise as possible

Once you have entered a venue there will be no pass outs and no re-admittance. Should you leave the venue for any reason you will not be readmitted and no refund will be given

We discourage bringing medication to either of the venues; however we do understand that for some people this is a necessity. Therefore should a person attend a show with prescription drugs the following applies:

A sealed package of prescribed medication of a small quantity is permitted providing that the persons name is on the label. A prescription for the medication if possible should be brought with you if possible.

Any person with items that are deemed unidentifiable / not in the original packaging or of a large quantity will be asked to speak with the medics on the night who will assess the situation and the items may be removed until after the show and held in the medical room where they can be accessed if required.

Please be aware that security or the medic may request evidence on entry. You may also be requested to speak with the duty manager.

A person who intends to bring into a venue medical sharps will be asked to discuss their usage with the duty manager & the venues medical staff, in a private area, to ensure that their condition requires immediate access to these items and to also ensure the customer is aware of how to locate and access an area whereby they can administer the required treatment without any concern.

In line with the law, the Clock Factory is non-smoking venues. Smoking is not permitted in any area of the venue. A smoking area will be provided on all events. The location can change depending on the event and capacity but will be clearly signed throughout the venue. Alternatively speak to a member of staff. The smoking area will generally be open shortly after the event opens until shortly before the event finishes. Those found to be smoking inside the venue are at risk of being ejected without a refund.

“Ask Angela” Campaign – The “Ask for Angela” campaign provided a secret code for women to find help if they were feeling unsafe on a night out.

This code word signals to the employee that this person needs to be discreetly separated from a dangerous or uncomfortable situation. Ask the person in distress what it is they want to do?

You may offer to take the person asking for help to a part of venue not in sight of the public or potential threat. (Staff room, toilets).

Do not allow the person asking for help to leave the venue in sight of the person causing them distress as this could lead to them being followed out of the venue and placed at higher risk.